We love our clothing and we want you to love it too. That is why if the size of the merchandise does not fit you perfectly, you can exchange the merchandise(s) in its original condition within 14 days of delivery of parcel, for a different size (one time exchange only). 
Also, an exchange will be done only if the merchandise(s) sent to you is incorrect or defected.
All exchanges have to be done within 14 days after delivery of parcel. Please handle all merchandise with extreme care while they remain in your possession. All returned merchandise(s) must be in their original condition with price tag intact, and must be unused and unwashed. Unfortunately, we will not be able to accept the return of any merchandise if there is evidence that these instructions have not been followed. Strictly no cash refunds, or exchange due to unsuitability. 
Prior to sending out exchange parcel, please send us an email at info@alvila.com.sg to confirm exchange, with the following details:

  1) Name 
  2) Contact Number 
  3) Email Address 
  4) Mailing Address 
  5) Reason of Exchange

Please send exchanged parcel to the following address:
Alvila Warehouse
Blk 101 Clementi St. 14 
#04-153
Singapore 120101

The exchanged parcel is under buyer's responsibility until it reaches our warehouse. Once parcel arrives at our warehouse, we will contact you to confirm the exchange details.